HI, I'M MARISA

I bridge what is and what could be.

Dot Connector

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Nimble Problem-Solver

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Curiosity Led

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Highly Collaborative

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Solutions-Oriented

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Bridge Builder

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Outcomes Focused

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Candid Communicator

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Results-Driven

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Dot Connector 💫 Nimble Problem-Solver 💫 Curiosity Led 💫 Highly Collaborative 💫 Solutions-Oriented 💫 Bridge Builder 💫 Outcomes Focused 💫 Candid Communicator 💫 Results-Driven 💫

intro

I leverage research, design, and strategy as a multidisciplinary consultant working in user and customer experience. 👩‍💻

more about me →

14+ Projects

Spanning UX, CX, design and strategy
$3.2M in Revenue

Managed and delivered
100% Satisfaction

Among clients and colleagues

i believe good design is good business

Data-driven Decision Making

Greater Brand Awareness

Stronger Competitive Positioning

Increased Performance

Reduced Costs

Improved Metrics

Enhanced Brand Reputation

Resiliency

Data-driven Decision Making Greater Brand Awareness Stronger Competitive Positioning Increased Performance Reduced Costs Improved Metrics Enhanced Brand Reputation Resiliency

I love connecting research to design and design to discrete business initiatives and outcomes. Why? Because good design benefits the end user and the business.

what drives me

I’m equal parts fulfilled and motivated when I help teams and leaders understand, unlock, and unleash the value of user-centered design and customer obsession.

Brands I've worked with

I build trust and drive results by leading with curiosity, candor, and a knack for collaboration:

AUDIT / STRATEGY

Spearheaded an audit of Forrester to identify critical usability and functionality issues and align roadmaps and improve customer centricity.
AUDIT / RESEARCH / STRATEGY

Successfully unified cross-functional teams to introduce and integrate an improved returns and exchanges process that saved time and cut costs.
RESEARCH / DESIGN

Launched strategic retention plan that reduced non-response rate, improved productivity, and uncovered opportunities to improve the experience.

see my work →

How I Can Help

A complete, holistic evaluation of your site or app's usability and functionality. I go under the hood to identify critical issues and point you to practical fixes.
AUDITS ARE MY NICHE. LEARN MORE →
I love mining meaningful insights and translating those into opportunities, arming you with the clarity and confidence to move in the right direction.
Analyzing what challenges are currently holding you back and planning how to tackle them head-on, so you know exactly where to go and how to get there.
I'm an expert experience scaffolder, putting the right structures in place so your experience is always usable, functional, and — of course — human-centered.
Let's go to the intersection of your "why" and "how" to dissect what makes your product or service distinct and craft something resonant and recognizable together.

MORE ABOUT MY SERVICES →

Kind Words

"Marisa has an unyielding dedication to problem solving and customer experience. She rejects the 'quick patches' in favor of building lasting solutions. She's a wonderful colleague, always doing what's best for her team and the company, with a great attitude and good humor."

MIRANDA BARRETT
Colleague & Client
"What sets Marisa apart is her mastery of both qualitative and quantitative methods to deeply understand the user, combined with tenacity to rally teams members and clients to turn insights into impact."

FARAM MEDHORA
Colleague
"Unafraid of asking questions and challenging the norm, Marisa leaves no rock unturned when tackling complex client challenges. Her deep expertise across UX makes her an invaluable asset in a skill that is of the utmost importance in spaces that are increasingly user-focused."

HANNAH BROOKS
Colleague