audit / strategy

Forrester
Research

Spearheaded an audit of Forrester to identify critical usability/functionality issues and align roadmaps for improved customer centricity.

 
audit / research / strategy

Signet Jewelers

Successfully unified cross-functional teams to introduce and integrate an improved returns and exchanges process that saved time and cut costs.

 
research / design

Community.co

Launched strategic retention campaign that reduced our non-response rate, improved productivity, and uncovered key opportunities to improve the experience.